All About the People Ltd
All About the People Ltd
All About the People Ltd

T&C's

TO TALK TO SOMEONE TODAY, TO ARRANGE AN APPOINTMENT OR TO FIND OUT MORE, PLEASE CONTACT US ON 01926 882521

Terms & Conditions – All About People

We will endeavour to provide appointments on a mutually agreeable date and time with a therapist most suited to your needs/situation.

Clients pay their therapist at the end of each session by cash or cheque.

We request 24 hours notice to cancel any appointments. We will endeavour to fill a cancelled appointment, but we reserve the right to charge the full session fee for short notice cancellations if we are unable to re-book them.

  • Confidentiality is assured with the following legal exceptions:
  • Abuse or neglect of a child that is current and not historic.
  • Involvement in criminal or terrorist activities.
  • If we are ordered to disclose information by a court of law.
  • If we are ordered to by a court of law.

Confidentiality is only breached in extreme and rare circumstances, and not until every other option has been explored, including consultation with the Clinical Director and, where necessary, the professional body the British Association of Counsellors and Psychotherapists (BACP). www.bacp.co.uk

The client or clients will be encouraged to act on their own behalf with the support of their therapist should any of the above situations arise.

In the event of a complaint or concern arising about the service you have received from the therapists or staff at All About People Ltd services we suggest speaking to the person in question in the first instance. If this does not provide a satisfactory outcome, please contact the Clinical director, Miriam Bannon or Gilly Franklin to discuss the matter further. To view a copy of our complaints procedure please contact us.

Accredited Voluntary RegisterBACP
© 2013 All About People Ltd | Counselling Services
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